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Privacy & Data Policy – One Stop Agents AI

Last updated: 30-05-2025

1. Introduction

Welcome to One Stop Agents AI. This Privacy & Data Policy outlines how we collect, use, store, and protect your personal data in compliance with the General Data Protection Regulation (GDPR) and applicable Dutch privacy laws. By using our website and services, you agree to the terms outlined in this policy.

2. What Data We Collect

Personal Data

We collect personal information you provide directly, including:

  • Name, email address, company name, and job title
  • Login credentials or contact requests

Usage Data

We collect limited, anonymized data using a privacy-friendly analytics tool:

  • Browser type, device type, and pages visited
  • Referral sources and general location (e.g. country)
  • Anonymous analytics data via Simple Analytics

User-Provided Content

You may upload or enter content such as:

  • Text, documents, prompts, or configuration files
  • Data used to train or configure AI agents
  • Knowledge base content and custom instructions

3. How We Use Your Data

We use your data solely for legitimate purposes, including:

  • Operating and improving the OneStopAgents platform
  • Delivering AI agent functionality, including memory and personalization
  • Providing customer support and service notifications
  • Enforcing terms of use and platform integrity
  • Fulfilling legal obligations

4. No Sale of Personal Data

We do not sell your personal data to third parties. We may share data only with:

  • Essential service providers (e.g., hosting, infrastructure, AI APIs) who act under confidentiality terms
  • Authorities or legal bodies, if required by law or to protect our platform and users

We aim to maintain full transparency about any third-party data access.

5. Use of External AI Services and Infrastructure

We use trusted third-party services to provide core functionality, such as:

  • OpenAI – for natural language processing
  • Pinecone – for vector-based memory
  • LangChain – for orchestrating agent workflows
  • Amazon Web Services (AWS) – for hosting, storage, and compute

These providers may process data outside the EU. While we do not currently implement Standard Contractual Clauses (SCCs) or formal Data Processing Agreements (DPAs) with all vendors, we aim to adopt appropriate safeguards as we expand our enterprise services.

6. Cookies and Tracking

We do not use tracking cookies or store any personally identifiable information for analytics purposes. We use Simple Analytics, a privacy-first analytics tool that does not use cookies, does not track visitors across sites, and does not collect personal data.

As a result, no cookie banner is shown, and your browsing behavior remains private. You can read their privacy statement here.

7. Data Security

We take reasonable technical and organizational measures to protect your data, including:

  • Encryption in transit and at rest
  • Role-based access control and authentication
  • Monitoring, logging, and regular platform audits

Despite our efforts, no system is completely immune to risks. We recommend users protect their credentials and use strong passwords.

8. Your Rights Under GDPR

As a user, you have the right to:

  • Access the data we hold about you
  • Request correction or deletion of your personal data
  • Object to or restrict specific types of processing
  • Request data portability
  • Withdraw consent at any time
  • File a complaint with the Autoriteit Persoonsgegevens (Dutch Data Protection Authority)

You can exercise your rights by contacting us at the email below.

9. International Data Transfers

We may process or store data on infrastructure outside the European Economic Area (EEA). We are exploring appropriate safeguards for international transfers, such as Standard Contractual Clauses or similar frameworks, where applicable.

10. Children's Privacy

Our services are not directed at children under the age of 16. We do not knowingly collect personal data from minors. If you believe that a child has provided us with personal information, please contact us immediately for removal.

11. Changes to This Policy

We may revise this policy from time to time to reflect updates in technology, regulation, or services. The most recent version will always be available on our website. Continued use of the platform constitutes acceptance of the updated policy.

12. Contact

If you have any questions, concerns, or data requests, please contact us:

📧 info@onestopagents.ai

📍 One Stop Agents AI, Netherlands